Refund policy
Refund Policy
Effective Date: May 11, 2026
At WoodPlanPro, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
Digital Products
All products sold on WoodPlanPro are digital downloads delivered electronically.
Because digital products cannot be physically returned, all sales are generally considered final.
Refund Eligibility
We may offer a refund in the following situations:
-
You did not receive your download link
-
The file is corrupted or inaccessible
-
You were charged multiple times for the same order
-
There is a technical issue preventing access to the product
If you experience any of these issues, please contact us and we will work to resolve the problem as quickly as possible.
Non-Refundable Situations
Refunds will generally not be provided for:
-
Accidental purchases
-
Change of mind
-
Lack of software knowledge
-
Failure to read the product description
-
Downloaded or accessed digital files
Need Help?
If you have any questions or need assistance with your order, please contact us:
We aim to respond to all support requests within 24–48 hours.
Thank you for shopping with WoodPlanPro.